Government and public sector case studies
A council that wanted its whole community, not only its staff, to understand what a disability changes about an ordinary day.
The public counter is the hardest room
A resident who has waited an hour, a colleague who has had enough, a ramp that is not where the map says: local government meets these moments at the counter and on the footpath.
Central Coast Council brought PTR one of them, and the program it built has been running across the Central Coast ever since.
Central Coast Council
Raising awareness of disability
A VR experience co-designed with the Council's Access and Inclusion Reference Group, whose members appear in the build.
The beach and the shopping centre, from a wheelchair
The Council wanted local business, sport and recreation to understand access from the inside, so the experience gives a first-person view of a beach and a shopping centre with a disability.
It has been delivered more than 200 times across the community and is now part of teacher training, council staff training and CSIRO-facilitated sessions.
What council staff and residents rehearse
A concern raised at the counter, a footpath walked with a cane, a scenario from a wheelchair.
"Our ethos from the beginning has been about co-designing solutions alongside people with lived experiences."
Simon Lowe
CEO, People Tech Revolution. SAE Insights
The rooms public servants practise in
Counters, doorsteps, depots and hearing rooms: the conversations the public sector gets one attempt at, each one rehearsable.
And the field and depot side
A toolbox talk before the shift, and a response that starts outdoors, unplanned.
Where next
The industry page, the disability-awareness work under its other heading, and the pages that explain the medium.
And more places to look
Every case study PTR has published, and the practice room frontline staff return to.
Want a result like this for your own government or public-sector team?
