Frequently asked questions

The questions people ask before, during and after a VR session: what the experiences are, how to run one, and what happens to your data. For pricing and delivery timelines, contact us directly.

An atrium scenario for practising supported exploration.

Most of these get asked in the first ten minutes

A session starts with a headset fitting and a few questions: what am I about to see, will I feel sick, can I keep my glasses on. The answers below are the ones PTR gives in the room, written down.

About the experiences

What VR training is, what the library covers, and how a session feels from the inside.

A museum scenario for practising guided exploration.

What is VR training?

Virtual reality training places a learner inside a simulated environment using a headset, so they can practise a skill, a conversation or a procedure as if they were there.

Because the scenario is safe and repeatable, learners can try different responses and see the consequences without any real-world risk.

What topics does PTR's VR library cover?

The VR library experiences explore race, gender, allyship, bias, microaggressions, intersectionality, sensitive workplace situations, workplace conversations, leadership and empathy.

Do you do occupational violence and aggression training?

Staff rehearse the raised voice, the step forward and the moment to leave in occupational violence and aggression training, and hospital teams start from VR de-escalation training.

A learner demonstrates limited head movement. A VR training scenario for immersive VR training questions answered. — A seated learner, and a scene held still.

Do people get motion sick in VR?

Some people do, particularly during fast virtual movement that does not match what their body feels. It affects people differently, tends to reduce with repeated use, and is less common in seated or slower-paced experiences than in fast first-person movement.

How long are the experiences?

Some are longer and more complex, others are shorter and allow more replay. Generally, experiences last between 4 and 10 minutes each.

Four adults sit in a peer support circle in a community hall, plastic chairs under warm hanging lights; one wears the headset and speaks. — A circle of chairs, the headset still on.

How are the experiences designed to be accessible?

Limited use of the controllers, simple trigger pulls for people with mobility issues, limited movement within a scene, and short scenarios to reduce eye strain.

What happens in a debrief?

A debrief is a facilitated group discussion after the VR experience. Participants reflect on what they saw or felt, connect it to real situations, and talk through how they might respond differently. Debriefs are run by a trained facilitator rather than delivered inside the headset.

What a session looks like from inside

The kinds of moment the library puts a learner in: a colleague to speak up for, a procedure to follow, and a scene played back a second way.

Two colleagues stand in a lunch area. A first person VR training scenario for immersive VR training questions answered, seen through the headset. — A lunchroom moment with a choice to make.

An instructor stands beside glowing paths. A first person VR training scenario for immersive VR training questions answered, seen through the headset. — An instructor beside the path to follow.

A guide stands between two versions. A first person VR training scenario for immersive VR training questions answered, seen through the headset. — The same scene, played a second way.

Practical

Demos, devices, glasses, session length and connectivity: the things that decide whether a session runs smoothly on the day.

Two facilitators hand over an XR practice session. A VR training scenario for the PTR VR Library. — Headsets on a trolley, handed between facilitators.

Is there a demo available?

Yes. Book a demo to access the VR library demo. If you do not have a headset yet, get in touch and PTR will organise one for you.

What headsets and platforms does PTR build for?

PTR builds each project around its requirements: the target device, the audience and the deployment environment.

The shipped VR library titles have been delivered on standalone headsets such as Meta Quest and Pico, and custom projects can be designed for current XR platforms, browsers or mobile where that fits the use case.

Tell us the platform and the use case, and PTR designs around what is technically feasible there.

Two people inspect the headset lenses. A VR training scenario for what is virtual reality. — Checking the lens gap on a headset.

What if I wear glasses?

You do not always need to take your glasses off. You can usually wear them as long as they are not too large and are not touching the lenses. A spacer, which usually comes with the headset, makes this easier.

Is there a recommended session length?

Used for long periods, VR can cause eye strain, fatigue or headaches. We recommend taking a break regularly and limiting sessions to around 20 minutes at a time.

A simulated demountable government office in the red centre, red earth and a water tank through the window. A staff member wears the headset at the desk. — A headset session in a remote site office.

Do the experiences need an internet connection?

Some features need one, and which ones depends on the project and the deployment environment. Tell us about constraints such as sites with limited or locked-down networks, and the build is designed around them.

Building something custom

A custom VR experience with PTR moves through the stages set out on our approach page. Talk to us for timing and scope on your project.

A standup in front of a wall of notes at the start of a project. Step 01 of five, Discovery and consultation: Weeks one to four.

Discovery and consultation. Weeks one to four: scope, objectives and feasibility agreed.

A workshop table where a team works through a scenario together. Step 02 of five, Co-design workshops: Weekly, with your team.

Co-design workshops. Weekly, with your team: learning goals, concepts and scenarios.

A first prototype reviewed as floating panels in an office. Step 03 of five, Prototyping and development: Months two to six.

Prototyping and development. Months two to six: script, storyboards, then the build.

An accessibility check on a phone build before launch. Step 04 of five, Testing and deployment: Before launch.

Testing and deployment. Before launch: tested with the people who will use it.

A finished build handed to the team that will run it. Step 05 of five, Ongoing support: After launch, for as long as it runs.

Ongoing support. After launch, for as long as it runs: results checked, improvements made.

Data and privacy

What is collected during a session, and where the full policy lives.

Three people sort tokens beside an analytics display. A VR training scenario for immersive VR training questions answered. — Three people sort tokens beside an analytics display.

What data does PTR collect?

PTR does not collect any personal data, but may collect data for the purpose of app improvements and analytics.

Where can I read the full privacy policy?

See the full Privacy Policy for details.

The short version

If you read nothing else before a session, read this.

A facilitator briefs two participants in a workshop. A VR training scenario for the PTR VR Library. — A facilitator briefs two participants before they start.

Built around the room it runs in

PTR builds immersive experiences around the requirements of each project: the target device, the audience and the deployment environment.

VR library experiences typically last 4 to 10 minutes and are followed by a facilitator-led debrief rather than leaving reflection to the headset alone.

PTR does not collect personal data beyond app improvement and analytics use. For pricing or delivery timelines, contact PTR directly.

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