Our Work / Industries / Healthcare and medical
The mandatory training program an assessor can inspect
An assessment lands with short notice, the mandatory training program has to hold up to a walk through the wards, and someone has to show which of your people actually took part. This page is written for that week.
What the standard asks of a training program
Action 1.20 is part of the National Safety and Quality Health Service Standards, which the Australian Commission on Safety and Quality in Health Care sets and every Australian hospital is accredited against. Read what it asks, in full.
One program, and a count of who was in it
Action 1.20 asks a health service to "implement a mandatory training program to meet its requirements arising from these standards" and to "monitor the workforce's participation in training". Those words shape the education year at every hospital in the country.
For a training register that means two columns which have to agree: who sat the session, and what the session asked them to do. PTR builds practice that fits inside the program you already run, so both columns come from one place.
The shift where somebody raises their voice
Action 5.34 sits in the Comprehensive Care Standard of the same national standards, set by the Australian Commission on Safety and Quality in Health Care. Read what it asks, in full.
What Action 5.34 asks for
Action 5.34 asks a health service to identify patients at risk of becoming aggressive or violent, to implement de-escalation strategies, and to minimise harm to patients, carers, families and the workforce. The last three words are the ones your staff feel.
PTR builds those strategies as scenarios: the relative who arrives angry at a bedside, the triage counter late in the evening, the corridor update that goes wrong. Staff run each one as often as they need, and nobody in the room gets hurt.
How it starts here
A funded pilot, a measured cohort, a handover
How a hospital starts with PTR, in the order it happened at Mater Education.
The order it happened in at Mater
Mater Education brought its own feedback program into VR with a $40,000 Advance Queensland grant and $110,000 of its own funding. More than 60 staff took it across the regional and Brisbane campuses, and Mater ran the evaluation.
Then Mater's own facilitators were trained to run it, and the program has run on the hospital’s own educators since. That is the handover a Director of Clinical Services can promise upward, because the capability stays inside the service.
enjoyed the experience
wanted more VR-based learning
Figures as reported by Mater Education following its program evaluation.Mater Education, immersive learning pilot closure report, 2025
What you can ask for
What you can take upward this month
None of them needs a new budget line, a supplier panel or a place on next year's capital plan.
A pilot inside a program you run
Nothing new arrives on the training calendar. One cohort sits inside the mandatory program that already exists, in a scenario your incident reports keep pointing at, so the trial answers a question your executive is already asking.
Your own educators run it
The first group is delivered with PTR in the room. The second is delivered by your own clinical educators, because a capability that walks out with the supplier was never really yours to hold.
An evaluation in your name
Mater ran its own evaluation and reported the result under its own name. Ask for the same shape here: your questions, your participants, your report, so what the executive reads belongs to the hospital.
Mater's closure report is the shape to copy: a cohort, a set of questions asked before and after, and a result the hospital could put its own name to because it owned every part of it. The report itself is here.
Questions a Director of Clinical Services asks
The questions that come up before the first cohort, in the words they get asked in.
Is this occupational violence training?
It is practice for the moment Action 5.34 describes: seeing the risk early, de-escalating, and getting through the exchange without anyone being harmed. That is the stretch of a shift before anybody reaches for a code black, and it is the stretch your incident reports keep pointing at.
Can it run inside our graduate nurse program?
Yes, because it is built to sit inside a program you already run rather than to arrive as a new one. A graduate nurse cohort works like any other cohort: the scenario goes into a calendar that already exists, and the attendance comes out of the same record.
Who runs it once the first cohort is finished?
Your own clinical educators. The first group is delivered with PTR in the room and the second is delivered by your people, which is the order it happened in at Mater Education and the reason the capability stays inside the service.
What does an assessor actually read?
Two columns that have to agree: who sat the session, and what the session asked them to do. Action 1.20 asks a health service to implement a mandatory training program and to monitor the workforce's participation in it, and both columns come out of one record.
What do we hold at the end that an executive will read?
A report with the hospital's name on it. Mater ran its own evaluation and reported the result under its own name, and that is the shape to ask for here: your questions, your participants, your report.
Leading clinical services?
Sources
Both actions, in the National Safety and Quality Health Service Standards.
Clinical Governance Standard, Action 1.20
The health service organisation implements a mandatory training program to meet its requirements under the standards, and monitors the workforce's participation in training.
Comprehensive Care Standard, Action 5.34
The health service organisation has processes to support collaboration with patients, carers and families to identify patients at risk of becoming aggressive or violent, implement de-escalation strategies, and safely manage aggression and minimise harm to patients, carers, families and the workforce.
